Palladion

Palladion - SIP Service Assurance

Palladion provides advanced, high-performance SIP monitoring, reporting and alerting that makes the job of running SIP based network infrastructure much more straightforward. This results in more reliable and predictable SIP based services. In addition Palladion has the capability to monitor VoIP media traffic and provide and indication of speech quality on a per-call basis.

Palladion has a deep and comprehensive understanding of SIP and provides a comprehensive insight into the SIP-based activities and service behavior of subscribers. Palladion gives Providers highly focused service and subscriber oriented Service Assurance capabilities. Palladion can be used to provide Service Assurance within the Service Provider's own network or as part of a Managed Service offering for Communications Partners and Enterprise customers.

VoIP media monitoring of the RTP streams associated with the calls is intelligently and automatically carried out, giving an indication of call quality. The SIP messages are inspected and the associated media RTP streams identified. These streams are inspected and software determines the call quality using the techniques outlined in ITU document G.107. The VoIP media monitoring feature also supports other sources of similar information. For, example some phones include the VoIP quality statistics in a special field in the SIP BYE message (X-RTP-STAT Header, like sent e.g. from Snom or AVM FritzBox devices). This allows Palladion to show what the Subscriber perceived quality is.

Palladion understands and captures SIP call state, enabling it to generate Call Detail Records (CDRs) for billing purposes. These can be exported to external billing systems for the actual generation of a customer bill.

Service Provider Users that will benefit from Palladion

Intended for use by the Customer Care, Operations and Marketing teams within Service Providers, Palladion provides a range of real-time revenue, reputation, network, services and customer protection and enhancement capabilities. By providing advanced behavioral monitoring, detection and alerting features, Service Providers are able to meet and competitively differentiate Service Level Agreements.

Palladion addresses the following topics:

• Customer Care
• Operations
• Marketing
• Security
• Testing
• Development

Customer care, operations and marketing teams within service providers will use Palladion to enhance and protect their revenues, reputation, services, networks and, ultimately, their customers' quality of experience.