By integrating PALLADION you can prove the conformance to SLAs, provide other new services to your customers and also detect fraud and other revenue losses.
Proving SLAs to customers
Recently more and more business customers are requesting SLAs for particular network services like trunking because receiving the best possible service quality is critical to their business. One problem is though, that it is not easy to prove the conformance to SLAs by the operator providing the service. This can lead to a customer complaining about SLAs not being met, although they actually are. A troublesome situation for both sides. With PALLADION operators can export the key KPIs and service information from the network and present it online and in real-time. Now the business customer can verify easily the conformance to the SLA and is happily paying extra costs for better SLAs. As such, PALLADION opens up a new way to generate additional revenues.
Verifying accounting
PALLADION can produce full correlated end-to-end call detail records (CDRs) that can be used by a CDR reconciliation system to verify and improve existing accounting and billing processes. With PALLADION you can monitor the calls on a particular trunk or interconnection and use the generated CDRs to verify the amount of money invoiced by the interconnection partner.
Using PALLADION as a secondary and independent source of CDRs helps to identify potential revenue losses.
Detecting Fraud
PALLADION features a behavioral analysis functionality that allows to identify customers abusing service offerings. For example it can easily and in real-time identify company usage of residential flat rate offerings and gray termination of mobile calls. Another option is to identify and thus reduce the amount of SPIT calls that are affecting your customers by evaluating several soft criteria like:
- many calls from a common source have been terminated by the B-party
- many calls are just active for a very short time
- various destinations are called in a short time frame
- the overall amount of call minutes is very high
- the amount of parallel calls is very high
Identifying customers who are using the service not the way it’s meant to be help to lower usage of valuable network resources and allows for legitimate, revenue-increasing service instead.
